Refund policy

 

Refund Policy

Once your return is received and inspected, you’ll be notified of approval or rejection.

 

Refund Options

• Approved returns will be processed as either a refund to your original payment method or store credit, depending on your choice.

• Refunds are typically issued within 7 business days.

• Original shipping fees are non-refundable (except where the product is faulty or an error was made by us).

Exchanges

We do not offer direct exchanges. If you’d like a different size or style, please return your item for a refund or store credit and place a new order.

Faulty or Incorrect Items

If your order arrives faulty or incorrect, please notify us within 48 hours of delivery. We’ll replace or refund the item at no cost to you.

 

Return Policy

We want you to love your Kaluah Boutique purchase. If you’re not fully satisfied, you may return your order under the following conditions:

 

Eligibility

• Returns are accepted within 14 days of delivery.

• Items must be unused, unwashed, and in original condition with all tags attached.

• For hygiene reasons, socks, hats, and jewellery cannot be returned unless faulty.

• Final sale items are not eligible for return.

 

Australia Returns

• Returns within Australia are free of charge.

• Original shipping fees are not refundable unless the return is due to a product fault or error on our part.

 

International Returns

• Customers are responsible for return shipping costs.

• A return fee may be deducted from your refund/store credit.

• Shipping costs are not refundable unless the item is faulty or incorrect.

 

How to Start a Return

Email us at hello@kaluahboutique.com with your order number and reason for return. We’ll provide instructions for sending your item back.